1. Who are you?^*

Your first and last name please

2. What is your email address?^*

Please use the same one you used with you signed up for the Coaching programs.

3. Please enter your Coaching Identifier ....^*

When you signed up we supplied you with a Coaching Identifier. It consisted of the first initials of your first and last name (in capitals), and 4 numbers, It is this the unique and anonymous identifier we use to keep track of your information. Please enter it here exactly as we sent it to you.

The format for your response is AA9999.     Thanks

1.

The eight members of your team are working on a very difficult issue. In the past few hours, several team members have presented various possible alternatives for resolving the issue. There has been heated discussion about these possibilities, pointing out their relative short term and long term strengths and weaknesses. Your team leader is now indicating that it is decision time. He has asked each of you to go to your desk and send him an email indicating what you will do if the decision was yours to make.^*

2.

You are in a meeting to decide whether or not to ask a new person to join your work group. You have to make this decision as a group, since you will all have to change your work assignments when the new person joins. You could decide not to take in the new person. In that case, you each will have to work about a half day overtime each week in the next few months. The meeting chair has asked each of you to present your point of view in a short statement.^*

3.

In the last two weeks, you and your work mates have been asked to investigate a new way of handling your day-to-day work. As a group, you settled on three final options. Three people each took one of these options and did in-depth research on it. You are meeting today to review the results. So far, each of the three people has presented their findings. After some discussion, it is clear that there are different opinions about what to do. Your group now has to resolve this dilemma.^*

(Continuing on with the scenario started in Scenario above.)^*

4.  

Your group has finally picked one of the options to implement. As a group, you are now talking about how to actually implement this decision.

(Continuing with the previous scenario ....)^*

5.  

Your group is now actually implementing the option that the group chose. You personally are responsible for a part of the implementation. As you work on it with the others, you find that some of the group members have some concerns about what they have to do on a day-by-day basis.

1.

There is a dispute in your work group. Two key members are in conflict. They have been working together on a tough assignment, and are stuck. Since the solution will impact all of you, they have brought their issue to the group for discussion. One person supports a solution to increase the quality of the service you provide. But, it requires that each of you spend some overtime learning new ways of doing things. The other person wants to implement a solution that will lead to the same results, but transfers some of your work to the systems folks in the organization. Your team lead finally asks each of you to decide personally which alternative you prefer, and let her know by the next morning..^*

2.

A colleague and you are discussing a decision that the two of you have to make about an issue on which you are working. You disagree with one another about what to do. As the two of you continue your discussion, you ... ...^*

3.

Your project team is late in delivering several things that others in the company need in order to make progress on their own work. Your team leader is running a meeting in which you are discussing how you can get back on track. As part of this, the team is discussing what went wrong, and how to fix things.^*

4.

Today is Monday morning. You are looking forward to your team’s bi-weekly status meeting. Everyone presents what they have been working on, and what they will be working on in the next two weeks. People talk about how they will approach this week’s work, and bring up any problems they anticipate. Normally, in these meetings, you ... ...^*

5.

You and your workmate have been doing a job together for several days. When you started, you split up the work into manageable pieces. Each of you worked independently. You checked in with one another on progress. This morning, your workmate told you about wanting to change the remaining two days’ work assignments.^*

You respond ... ...

1.

You, as leader of your work group, are facing a tough issue. In the last few weeks, your group has not been meeting its deadlines, or achieving its normal work output level. The problem started when two members of your group became openly hostile to one another. When you mentioned the problem to your boss, you were told that this kind of thing had happened in the past, but it always blew over after a day or so. This time, it is still going on after 2 weeks. You ... ....^*

2.

You are the person in a project that is responsible for doing the quality review on the work that others are doing before it goes out to clients. You do the reviews exactly as you have been trained. You share the results with the whole team each time you do them. As far as you can tell, there have been no serious quality issues. Others on the team think there are. The team leader has called a team meeting to discuss what to do about the issue.^*

In the meeting, ...

3.

You are attending a meeting to resolve some differences between your organization and a client. You have brought the salesperson and a technical expert from your organization with you to the meeting. Three client representatives who use your organization’s services are also there.^*

In the first part of the meeting, the client representatives describe their problems. Both the salesperson and the technical expert disagree with the representatives that the problems are the result of the way the services are being delivered. They state that the client is trying to do things with the services that the services were never intended to do.

4.

You are working with some people who are implementing your boss’s decision to replace your group’s existing computers with new ones. You have a budget and a target date for finishing. As a group, you have to finalize the details of who gets what kind of computer and software, and when they get it.^*

As you work together, ....

5.

You are part of a group of three people who interviewed three candidates for a new position in your company. The three of you started the process by coming up with five factors that you thought were important for judging the candidates. After the interviews, each of you ranked all three candidates on these five factors independently. You just met to exchange your ratings. There is no clear agreement in the results.^*

As a result, there is no obvious best candidate.

1.

You have to make a decision on how to assign some work. There are three people to whom you can give the assignment. Each one wants to do the work, although the motivation level is not the same for all three. Each has some of the required skills. Each has some relevant experience.^*

2.

You are talking with three other people with whom you work on a daily basis. A new individual has just been hired into your team, and occasionally works with each of you. Although this individual is very skilled technically, this person has no people skills. Constantly rude, the person has no concern for the feelings of others. Together, the three of you are trying to decide if you are going to raise the issue with your boss. As a result of the discussion, you decide that ...^*

3.

Your work group is in the middle of a meeting to deal with an unexpected negative turn of events. For weeks, the material you were producing as a group was passing all of the quality tests with ease. Now suddenly, it has started to fail badly. The meeting has been called to try to figure out what happened and how to fix it. Several people are making suggestions about changing some of the ways that the group does its work.^*

As each individual presents their suggestions, you ... ...

(Continuing on with the previous scenario.)^*

4.  

Your group decides on two possible ways that could fix your quality problems. You start to discuss how to implement each one to determine which one will produce results in the shortest time and most cost effective way.

5.

You have just joined a small group of five people who are doing a special project. Each of you has been asked to look into a new product that your organization may buy. You have done similar evaluations in the past and have a good process for doing this. You decide that you will do your work in much the same way again.^*

The five of you are meeting to talk about what each one of you will do. The other four want to take a different approach to doing their evaluations. They also want all five of you to use the same process.

1.

Two people in your work group have come to you to ask for help in resolving a disagreement that they are having. You agree to help. You meet with each of them separately over coffee. You carefully listen to their side of the issue. Once you have met with each of them once, you meet with each person again. You ask some questions that you hope will give you deeper insight into what is really going on. They are both very forthright and answer each question. Once this is done, you think about you have heard, and try to get a clearer sense of their disagreement. You take some time to put it all in perspective before you meet with both of them.^*

2.

A co-worker and you are discussing who will do what on a piece of work that you have been assigned. Your boss told the two of you that it really does not matter who does which part of the work, so long as you have the work done by the deadline. You have done this type of work before. Your co-worker has not. Your boss also told you privately that one of the side objectives of this assignment was for you to help your co-worker learn how to do this type of work. However, you boss made it clear that meeting the deadline was the most important objective. The two of you discuss next steps.^*

3.

(Continuing on with the previous scenario)^*

As the two of you do the work, you meet periodically to check progress and stay in “sync” with one another. There are a number of times when the two of you have to make decisions about how to continue the work.

(Continuing on with the previous scenario.)^*

4.  

When the two of you are about three quarters of the way done, your boss comes and tells you both that things have changed. The three of you discuss what this means. Your boss indicates that the deadline is still the most important thing. But your boss also wants changes in what you are producing. The three of you decide that you will need to focus on getting most of the work done. Your co-worker and you meet to re-do the work plan.

(Continuing on with the previous scenario)^*

5.  

Two weeks later, the two of you have made good progress on your work plan. Your co-worker suggests that it is time to meet for an hour or so to review the work that is remaining in the next week. Your co-worker is hoping that the two of you can re-work the remaining work plan to provide more learning opportunities in the time that remains.

1.

For me, it was (pick the choice which best applies) to fill out this survey.^*

2.

The workplace scenarios were similar to situations that I have experienced at work^*

3.

Do you have any other comments which you think might be helpful to us?

1. Have you responded to all of the required questions ..... ^*